Terms & Conditions

Last Edit/Revision: February 20th 2016.



  • 1.1       By signing up & using this website, you are agreeing to this entire document.
  • 1.2       If you have any questions about this document, please contact us by emailing info@thecidershack.co.uk before signing up. By signing up you automatically are agreeing to this entire document.
  • 1.3       Our website may use cookies, they are only used to store information such as your basket and any visual styles. They do not intentionally track you.

Copyright Informaiton

  • 2.1       All images on this website are made or taken internally. Please get prior consent by contacting us before using any of them. None of our images are lifted from other sites, if any are (such as social media logos), they are used by following the webmaster’s terms and conditions.
  • 2.2       We copyright all of our content. This includes: images; descriptions & documents within.


  • 3.1       You can use, browse and make purchases on this website limitlessly. You may not do the following:
  •             3.1a     Use any content without prior consent.
  •             3.1b     Refer our website through monetised sites such as adf.ly
  •             3.1c     Refer our website through any shortened URLs.
  • 3.2       We reserve the right to report your IP address to authorities if we notice any attacks to our site originating from it.
  • 3.3       We reserve the right to block your IP address; account and email address if we find that it is being used for any form of spam

Acceptable Use

  • 4.1       You can reserve items but you must be able to collect them within 48 hours. If you fail to do so, the reservation will be removed.
  • 4.2       If you reserve in spam (all products), we will block your IP address from the website
  • 4.3       We reserve the right to cancel your order at any time without prior contact. We will issue the appropriate refund.
  • 4.4       We reserve the right to ban your IP address if you repeatedly reserve items and don’t make arrangements to collect them.
  • 4.5       You are required to have a valid photo ID to collect reserved items, the details you provide to us must match the ones on the aforementioned ID.

Registration and Purchases

  • 5.1       By law, you must be at least 18 years of age to purchase any items on this website.
  • 5.2       If we have any suspicion that you aren’t at least 18 years old, we reserve the right to cancel your order.
  • 5.3       You must not allow your account to be use by another person.
  • 5.4       You must be a resident of the United Kingdom to make any purchases. Any external purchases will be cancelled and partially refunded due to admin fees.
  • 5.5       You must contact us if you believe that someone other than you is using your account and we will take the appropriate action.
  • 5.6       Your address will be taken form your PayPal account due to verification.
  • 5.7       Any order cancellations will be issued a partial refund, due to admin fees.
  • 5.8       We reserve the right to cancel your order and account at any time without prior contact.


  • 6.1       Your username must not contain any profanity, racism etc. We will remove any accounts that do.
  • 6.2       Your password is not accessible by us. If you forget your password, you can reset with the email address that you originally signed up with or by contacting us.
  • 6.3       You must keep your account information confidential.
  • 6.4       You must reset your password immediately if you find that someone is using your account.
  • 6.5       Any inappropriate use of your account will cause it to be suspended/cancelled

Cancellation and suspension of accounts

  • 7.1       We reserve the right to cancel your account at any time if for any reason you have breached anything mentioned in this document.
  • 7.2       We reserve the right to amend, remove and request removal of any details on your account. If you do not comply, we reserve the right to cancel your account and any pending orders (see section 5.7)

Account Content

  • 8.1       We reserve the right to take, use or remove any content linked to your account such as images.
  • 8.2       Any external content added to your account must not be copyrighted by any third party, if it is, you must have prior concent to use it.
  • 8.3       You are granting us permission to use and distribute any images linked to your account.
  • 8.4       You must not refer people to any external website of competitors, illegal activity or virus activity. We reserve the right to suspend and remove any accounts that do not follow this.
  • 8.5       Your content must not be illegal, racist, malicious or infringe on any copyright.
  • 8.6       You can use our product images on your account as long as you have prior concent.

Returns, refunds and warranties

  • 9.1       We do not accept returns and do not provide refunds unless an order is cancelled (see section 5.7)
  • 9.2       Any orders are shipped signed for and insured. If you request a refund and your order has been signed for we reserve the right to refuse said refund.
  • 9.3       Any orders that are damaged upon arrival will not be refunded, they will be replaced. You must provide us with proof that there is damage to the product in shipping. If the product you require a refund on is out of stock, we will issue a full refund.
  • 9.4       For order cancellation refunds we will issue a partial refund due to admin fees (section 5.7).

Breaches of the terms and conditions

  • 10.1     If anything mentioned in this document is breached, we reserve the rights to the following.
  •             10.1a   Cancel your account
  •             10.1b   Refuse refunds on orders
  •             10.1c   Block your IP address from accessing our website
  •             10.1d   Suspend your account
  •             10.1e   Report you to law enforcement (if the breach is serious).


  • 11.1     We reserve the right to change this document at any time without prior notice.
  • 11.2     You will be emailed if any major changes are made.
  • 11.3     Any changes will be noted by a ‘last edited’ tag at the start of the document.
  • 11.4     If this date has not changed since the last time you made an order, you are not required to re-read this document.

Our Details

  • 12.1     We are a UK based company in Yeovil, Somerset.
  • 12.2     We do not sell outside of the UK.
  • 12.3     Our registered address is 87 Greenwood Road, Yeovil, Somerset, BA21 5HR.
  • 12.4     Our telephone number is +44 (0) 1935 329 239
  • 12.5     Our email address is info@thecidershack.co.uk
  • 12.6     You may contact us at any time in writing, email or by telephone if you have any questions regarding the website, an order, your account or any documents (including this one).

Distance Selling

If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

Certain Products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site.

All deliveries must be singed for by an adult aged 18 years or older.

Our delivery drivers may ask for ID if you appear to be under aged and this may affect delivery of the goods.